Groupe Renault - 2020 Universal Registration Document

77 GROUPE RENAULT I UNIVERSAL REGISTRATION DOCUMENT 2020 01 EARNINGS REPORT – 2020 GROUPE RENAULT GROUPE RENAULT: A COMPANY THAT ACTS RESPONSIBLY CORPORATE GOVERNANCE FINANCIAL STATEMENTS RENAULT AND ITS SHAREHOLDERS ANNUAL GENERAL MEETING OF RENAULT ON APRIL 23, 2021 ADDITIONAL INFORMATION RCI BANK AND SERVICES – FINANCING PERFORMANCE 2020 2019 Change (%) Number of financing contracts (thousands) 1,520 1,798 -15.5 Including UV contracts (thousands) 349 368 -5.2 New financing (€ billion) 17.8 21.4 -16.7 Average Performing Assets (€ billion) 46.9 47.4 -1.1 PENETRATION RATE BY BRAND 2020 (%) 2019 (%) Change (points) Renault 45.7 42.7 +3.0 Dacia 47.4 44.7 +2.8 Renault Samsung Motors 66.2 59.2 +7.0 Nissan 37.9 36.5 +1.4 Infiniti 25.9 29.9 -3.9 Datsun 26.6 23.9 +2.8 RCI Bank and Services 45.3 42.2 +3.1 PENETRATION RATE BY REGION 2020 (%) 2019 (%) Change (points) Europe 48.9 45.4 +3.5 Americas 41.6 38.0 +3.6 Africa Middle-East India and Pacific* 41.8 40.9 +0.9 Eurasia 35.0 29.7 +5.2 RCI Bank and Services 45.3 42.2 +3.1 Organizational change within the Groupe Renault Regions since May 1, 2019: The creation of the new Region “Africa Middle-East India and Pacific” results for RCI in the * regrouping of the former Regions “Africa Middle-East India” and “Asia-Pacific”, now including Algeria, Morocco, India and South Korea. Pillar of the Group’s strategy, the number of services sold over the last 12 months represents 4.6 million insurance and service contracts, down 9.6% compared with 2019, of which 70% are customer and vehicle use-related services. RCI BANK AND SERVICES – SERVICE PERFORMANCE 2020 2019 Change Number of service contracts (thousands) 4,602 5,092 -9.6% Penetration rate on Services 178.2% 150.3% +27.8 pts International development and new 1.3.1.2.2 activities account offer, “ Depósito Tú+” ). RCI Bank and Services is thus continuing to develop its deposit collection business by now offering it in six markets: France, Germany, Austria, The United Kingdom, In line with its refinancing diversification strategy, RCI Bank and Brazil and Spain. Services launched two savings products in Spain for individuals in October 2020 (a current account offer, “ Cuenta contigo” , and a term