Groupe Renault - 2020 Universal Registration Document

225 GROUPE RENAULT I UNIVERSAL REGISTRATION DOCUMENT 2020 02 OUR SOCIAL COMMITMENT GROUPE RENAULT GROUPE RENAULT: A COMPANY THAT ACTS RESPONSIBLY CORPORATE GOVERNANCE FINANCIAL STATEMENTS RENAULT AND ITS SHAREHOLDERS ANNUAL GENERAL MEETING OF RENAULT ON APRIL 23, 2021 ADDITIONAL INFORMATION young people and assist them in their job search, bridging the gap with the business world and providing, access to the Company’s products and services. The Group is P continuing its roll-out of Garages Renault Solidaires (see section 2.4.5.2), and is promoting the program to social partners on a national level in order to continually enhance its social impact; agreements were signed with the Essonne (91), Seine-Maritime (76), Yvelines (78), Territoire de Belfort (90), Gironde (33) and Nord (59) departments. The aim of these agreements – which are local versions of the commitments contained in the national agreement signed by Groupe Renault – is to pay particular attention to the priority neighborhoods defined in the Government’s city policy, and to contribute to the effectiveness of the city policy, through HR and CSR actions and projects developed by the Group. in 2015, Renault signed the first local agreement with the P Hauts-de-Seine department (92). Since then, six other local Making mobility as widely accessible as possible 2.4.5 Affordability and physical accessibility 2.4.5.1 The “global access” range Groupe Renault is working towards making cars more democratic with its so-called “global access” range, sold under the Dacia brand name in Europe, and under the Renault brand name in most other parts of the world. Thus, Groupe Renault offers a range of affordable vehicles for customers subject to financial constraints or those wanting to spend just enough to secure a reliable, sturdy vehicle. The global access range corresponds to a mid-range purchase in emerging countries and to an entry-level vehicle in Europe. To offer entry-level vehicles in emerging markets, in 2015, Renault launched the KWID, a new vehicle based on a shared Alliance platform known as CMF-A, in India. The brand has enjoyed great commercial success thanks to iconic models such as the LOGAN, SANDERO and DUSTER. In 2019, Dacia achieved record sales of 737,000 vehicles over the year, and now has nearly 6.5 million customers. Widely accessible spare parts With regard to service, Groupe Renault has developed a more affordable range of spare parts to make mobility accessible to the greatest number of people. Since 1998, Renault has offered a full range of parts equivalent in terms of safety and functionality to the original vehicle parts, whatever the brand. Marketed under the Motrio brand and adapted to the requirements of Renault vehicles aged over five years and to Dacia and other brand vehicles aged over four years, the Motrio range now has more than 7,500 references, in 57 different product families. This range is compatible with 24 automotive brands and nearly 300 vehicle models. Currently, Motrio is present in around 50 countries worldwide and the brand even has its own multi-brand garage chain. Building on this success, Motrio is naturally continuing its international growth, and has committed itself to the crucial digital and e-commerce channels for closer contact with its customers. For many years, Renault has also been developing alternatives to new parts. In 2012, Renault created an after-sales refurbished parts service. In anticipation of the requirements of the Royal law on the use of parts from the circular economy in automotive repairs (which came into force in 2017), Renault’s sales network offers used body parts (hoods, fenders, headlamp units, etc. ) in France and mechanical parts in France that have been collected and selected in Indra’s approved network of ELV (end-of-life vehicle) centers. This service is particularly of interest to customers whose vehicles are not economically repairable using only new parts. Finally, for more than 70 years Renault has offered a standard exchange service, which involves the industrial refurbishment of mechanical parts such as engines, gearboxes, starters, compressors, steering columns, etc . In 2017, the service was extended to electronic parts with a range of refurbished multimedia systems. This new business area is a major development area for the standard exchange service. The refurbishment of electronic parts has been a natural addition to the Choisy-Le-Roi plant’s refurbishment activities, and is in line with both technological developments and customer needs. The used parts are collected in the distribution network, sorted and refurbished according to a rigorous industrial process. These renovated (“standard exchange”) parts are sold to Renault vehicle owners at a lower price than new parts while satisfying the same quality requirements (see section 2.2.2.3). Renault pays particular attention to adapting its spare parts pricing to the change in the residual value of its vehicles, in order to optimize their reparability, particularly for bodywork repairs. The cost of repair is an essential criterion for insurers to avoid premature scrapping. Thus, between three and six years after the date of launch, depending on the range, Renault concentrates its price reduction efforts on parts related to passive safety (airbags, seat belts, dashboard, etc. ). Likewise, from the cessation of marketing of vehicles, the price of bodywork parts (bumpers, doors, wings, etc. ) and glazing regularly drops each year.