Quality at Renault Group: immersion into a silent yet spectacular transformation

Automotive reliability is the foundation of customer satisfaction

At Renault Group, quality is based on a simple conviction: keeping the promise made to every customer of a reliable car. This means delivering a vehicle that is high-performing, safe, enjoyable to drive and supporting it over time through proper maintenance. This principle has guided the overhaul of the internal quality approach since 2021.

This transformation is driven by a structuring plan supported by the Group’s entire quality organization. Its ambition is to anchor quality at the heart of decision-making and achieve operational excellence from the design phase throughout the vehicle’s entire life cycle. At the end of 2021, three key objectives were set for 2025:

1. Master every launch by ensuring a very high level of quality from the first vehicles put on the road.

2. Reach the best level in the industry, with an ambitious target: no more than 20 warranty incidents per 1,000 vehicles during the first three months of use.

3. Increase perceived durability, so that a Renault Group vehicle maintains the same level of perceived quality, comfort and performance over time.

These objectives marked a real shift in pace, fostering greater reactivity and a mindset shared by everyone.

Testing more, testing better: quality runs

Renault Group designs, manufactures and markets cars built to last. To ensure vehicle reliability long before they reach customers, Renault Group has introduced an innovative approach: quality runs. The idea is to expose new models to real-life conditions very early on, beyond test tracks and theoretical scenarios.

In 2024, for example, 1,800 Group employees drove 12 million kilometers behind the wheel of 470 vehicles. They used these vehicles in their everyday routines: urban commutes, highway driving, stop-and-go situations, changes in drivers… The wide range of situations, impossible to fully anticipate on a test track or in digital simulation, revealed new and valuable use cases, particularly concerning embedded software and system interactions.

This approach made it possible to establish new quality standards, shared with engineering teams, and to improve model performance before their commercial launch.

Data-powered factories

In the Group’s plants, quality now relies on a range of advanced digital tools.
A few examples include:

This exhaustive and standardized data structuring provides an instant view of compliance and performance, making decision-making and continuous improvement easier.

A major innovation is that factories are no longer only responsible for producing vehicles at the right quality level. They are now also involved in monitoring their vehicles after delivery.

With VIN Connect, every event can be traced back to the assembly line, step by step. Within minutes, teams can identify what happened, where, how, and which component needs action. To date, the plant can track 100 parts and 500 operations per vehicle (soon 300 parts and 1,000 operations).

In the plants’ Control Towers, all data from the network, diagnostics and telemetry converge. A roadside breakdown can now be detected in less than 30 minutes thanks to partnerships with towing and assistance companies. Previously, obtaining the same information could take nearly a month.

This real-time, industrialized and shared visibility is fundamentally transforming how quality is managed.

A daily global review to stay one step ahead

At 6 p.m. every evening, the quality, engineering and manufacturing teams meet with Thierry Charvet for a global review of incidents reported worldwide. Thirty minutes of analysis, prioritization and adjustment of action plans. This model, inspired by industry management, is now applied to quality at the Group level.

This meeting, combined with real-time data from the metaverse, places Renault Group in a state of continuous improvement. Every incident is identified and addressed before it can become a recurring issue.

This organization directly contributes to the excellent results achieved this year (vs. 2021):

These results are the outcome of everyone’s commitment: engineering, plants, supply chain, quality teams and commercial networks now operate as a single ecosystem, fully aligned around customer satisfaction.

Delivering on the promise over time

Renault Group has profoundly modernized its approach to quality. The change is visible everywhere: in the way vehicles are designed, tested, manufactured, diagnosed and decision-managed.

Today, this momentum enables:

A solid transformation, embedded in the company’s culture and oriented toward a clear objective: offering every customer the best of Renault Group technology, every day.